Attn: Billing Disputes
P.O. Box 6550
Greenwood Village, CO 80155
Name: JAMES HOFER
Account Number: 123456
I have been a Direct TV customer for over 10 years. A little over a year ago (08/28/08), my Tivo DVR was having problems and I considered switching to Cable. Someone in your retention group convinced me to stick with Direct TV – they said they would throw in a Free HD DVR. I specifically asked if there was an addition contract commitment and they said there was not. I called to cancel my Direct TV today, and the 3 people I spoke with said that there would be a nearly $200 charge if I canceled now. I WOULD NOT have remained a Direct TV customer in 2008 if I had been told that there was a 2 year commitment involved – the technology changes too fast for any commitment longer than a year.
At this point I am switching to Cable for my TV viewing with a 1 year commitment. In a year I plan to investigate U-verse and satellite again, but if we can not resolve this billing dispute, Direct TV will not be considered.
p.s. I will be posting a copy of this letter on my Blog and on Facebook along with your response.